One Eleven Pty Ltd Guarantee - Return & Refund Policy
In addition to all rights and remedies to which you may be entitled under the Competition and Consumer Act 2010 (Commonwealth) and any other relevant legislation, the manufacturer warrants the storage products to be free from defects in materials or workmanship for a period of 12 months from the date of purchase. We provide Hand tools, excluding multi-tools, with a lifetime warranty to be free from defects in materials or workmanship. Multi-tool products come with a 5year warranty to be free from defects in materials or workmanhip.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Where a failure does not amount to a major failure, we are entitled to choose between providing you with a repair, replacement or refund. To obtain compensation, you would need to provide documentary evidence of the loss or damage suffered, and documentary evidence that such loss or damage was a reasonably foreseeable consequence of a failure by us to comply with a consumer guarantee under the Australian Consumer Law. Such evidence will depend upon the loss or damage suffered, but may include photographs, statutory declarations, receipts or reports (e.g. from your doctor).
Our liability under this manufacturer’s warranty is subject to us being satisfied that a defect was caused by defective workmanship or materials, and was not caused by or substantially contributed to by other factors, or circumstances beyond our control, including ( but not limited to ) defective installation, maintenance or repair, alteration or modification of the product in any manner not recommended by the manufacturer or any neglect, misuse, abuse, or improper or excessive use, or any use for a purpose not intended by the manufacturer.
In order to make a claim under this warranty, you will need to bring the product to original point of purchase, along with proof of purchase (usually this will be a receipt) and, if applicable any documentary evidence. Any cost incurred by you in bringing the product to the point of purchase will be borne by you. We will then, at our option, either repair or replace the product, or refund money to the distributor and take back the product.
Please note that Tool Chests and Tools Trolleys are designed to be used in a stationery position, i.e. on top of a work bench or Tool Trolley. Use of Chests / Chests and Trolleys in a mobile situation, i.e. in a service vehicle or in the back of a truck, Ute or Van, makes this warranty null and void.
The benefits conferred by this manufacturer’s warranty are in addition to all rights and remedies conveyed by the Competition and Consumer Act 2010 (Commonwealth), and any other statutory rights to which you may already be entitled, and this warranty does not exclude, restrict or modify any such rights or remedies that are implied by law.